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Customer Associate (Call Center Agent)

Customer Associate (Call Center Agent)

Manpower Group Middle EastRiyadh, Riyadh Region, Saudi Arabia
21 days ago
Job description

Overview

Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - (Saudi Nat) to based in Riyadh or Jeddah Saudi Arabia.

Our client is seeking a Support Associate for their Customer Experience team. As Support Associate, you will be crucial in providing answers to customers’ queries through website and live chat related to company’s services.

Responsibilities

  • Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Provide accurate answers and solutions to customer queries.
  • Review customer accounts and transactions while resolving issues.
  • Giving detailed explanations of services.
  • Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.

Skills and qualifications

  • University Graduates.
  • Previous customer service experience is a plus.
  • Very good communication skill in English and an Arabic speaker will be highly desirable.
  • Fluency in English Language, B1 profile.
  • Ability to use computers.
  • Ability to use internet applications.
  • Great verbal & written communication skills.
  • Ability to handle customers’ issues.
  • Ability to solve problems in a short period of time.
  • Flexibility with rotational working hours / days.
  • Only applicants willing to work in shifts – morning or evening shifts need apply.

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    Call Center Agent • Riyadh, Riyadh Region, Saudi Arabia