Field Service Supervisor

We are looking for a highly skilled and experiencedField Service Supervisorto lead our technical team in Riyadh. This key role is vital for ensuring seamless operations, maintenance, and support for our field teams. The ideal candidate will possess strong management abilities and a proven history of overseeing complex customer environments in a 24 / 7, high-availability setting. Occasionally acting as the primary on-site contact for our clients, you will be accountable for meeting and exceeding Service Level Agreements (SLAs) while driving operational excellence.

Responsibilities

• Lead, mentor, and manage a team of on-site field service engineers and technicians, fostering a collaborative environment.
• Direct and manage the Profit and Loss (P&L) associated with service delivery.
• Develop and oversee team schedules, shift rotations, and on-call rosters to ensure comprehensive 24 / 7 / 365 coverage.
• Conduct regular performance reviews, provide constructive feedback and identify training needs for team members.
• Cultivate a culture centered on safety, quality, and continuous improvement.
• Oversee daily preventive, corrective, and predictive maintenance activities for all contracted systems.
• Serve as the technical escalation point for complex issues, providing guidance to the field service team.
• Ensure that all incidents and service requests are logged, prioritized, and resolved within the agreed-upon SLAs

Qualifications

Required Skills

Communication Skills Customer Satisfaction Field Service Management Field Service Operations Team Leadership

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Info

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