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Supervisor

Supervisor

Joffreys Coffee & Tea CompanySaudi Arabia
30+ days ago
Job description

The Supervisor is an entry-level management team member designed for individuals to begin expanding their work knowledge and supervisory responsibilities. The Supervisor will lead the day-to-day foodservice operation with emphasis on team member and guest satisfaction. They will provide leadership, support, motivation, and development of team members creating a positive environment that encourages ownership and accountability providing a quality guest experience.

Key Requirements :

  • Working knowledge of food and beverage functions, and general knowledge of shop operations.
  • Outgoing, positive attitude and enthusiasm for working with the public.
  • Demonstrates team management, delegation, issue resolution, coaching skills, and the ability to motivate others and provide direction for staff.
  • Excellent leadership, training, and development skills.
  • Effective oral and written communication skills.
  • Effective analytical, planning, and problem-solving skills.
  • Demonstrates organization and multi-project time / issue management and the ability to meet deadlines consistently.
  • Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
  • Outstanding ability to listen, communicate and work effectively with guests in high stress and high volume setting.
  • Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
  • Ability to read and interpret documents like training materials, spreadsheets, reports, and operating instructions.
  • Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret charts and bar graphs.
  • Proven ability to consistently deliver results with minimal supervision.
  • Flexible availability including daytime, evenings, weekends, and major holidays. Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.
  • Restaurant management or food service experience required.
  • Proficiency at all work stations in the lounge, including bar, food prep, POS systems.
  • Complete knowledge of Joffrey’s menu, product preparation, and standards.
  • Working knowledge of all store equipment functions.
  • Prior experience with point-of-sale cash handling systems preferred.

Responsibilities :

  • Promote, work, and act in a manner consistent with the mission of Joffrey’s.
  • Guide and encourage associates to maximize their personal growth and development.
  • Support the Store Manager in planning, implementing, and delivering their business plans and staying focused on making the theatre profitable through food and beverage sales and by minimizing shrinkage.
  • Provide coverage and assistance in the areas of concessions, store, and other guest service responsibilities as needed.
  • Assist in managing store budgets and analyze financial data utilizing daily, weekly, monthly, and quarterly reports.
  • Work effectively with guests in a high-volume setting and provide an outstanding ability to listen and communicate efficiently.
  • Oversee all operational functions and other duties as assigned with the guidance of the Store Manager.
  • Masters the New Employee Orientation and Safety, as well as one or more of the entry-level Training Checklists and Job Descriptions.
  • Assigns employee work responsibilities and break times per Company policies. Provides consistent excellent Guest service and receives consistent above-average Employee Work Performance Review(s).
  • Teamwork & Initiative – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports the efforts of others to succeed.
  • Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
  • Planning / Organizing – Assists in the daily opening and closing procedures (not involving cash handling); coordination of daily assignments to entry-level employees, inventory preparation, display, and control; implementation of the Company’s Safety Program; Acts as a trainer of entry-level staff using the Training Checklists and through on-going training efforts.
  • Professionalism – Maintains Company’s standards of excellence; Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
  • Attendance / Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent through communication with supervisor.
  • Dependability – Follows instructions, responds to supervisory direction. Practices good time management by completing assigned tasks promptly.
  • Service – Practices established guest service standards in all interactions with guests, co-workers, and engages in a friendly manner with guests as much as possible.
  • Ensures daily that the store is open and staffed appropriately, areas are clean, inventory levels are appropriate and equipment is working properly.
  • Monitors and maintains all quality control records, including ensuring quality assurance and loss prevention policies and procedures are being adhered to.
  • Complies with company standards of operation procedures, as well as those of all applicable regulatory agencies, and ensures daily that all products are prepared and presented per company standards.
  • Monitor compliance with health regulations regarding food & beverage preparation and serving.
  • Estimate food, beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Review work procedures and operational problems to determine ways to improve service, performance, and / or safety.
  • Perform food preparation or service tasks such as preparing, clearing tables, and serving food and beverages when necessary.
  • Maintain food and equipment inventories, and keep inventory records.

    • Tools and Technology :

  • Cash registers
  • Commercial use :
  • Blenders, Coffee grinders, coffee or iced tea makers
  • Cutlery, dishwashers, food slicers, scales, Ice dispensers
  • Food warmers, grills, microwave ovens, ovens, toasters
  • Credit card processing machines
  • Delivery app units and software
  • Digital menu screen, smart TVs, music system
  • Personal computers, printers, phone headsets
  • Point-of-sale terminals and workstations
  • Touch screen monitors, accounting software
  • Office suite software (Microsoft Office)
  • Point-of-sale software (Micros, Oracle, and Omega)
  • Spreadsheet software (Microsoft Excel)
  • Word processing software (Microsoft Word)

    • Submit resume detailing your experience.

    Submit a cover letter explaining why you would be a great fit.

    Joffreys provides a unique experience of freshly roasted specialty coffee to its vast client base in Saudi Arabia. We were privileged and endorsed by the high level of positive feedback from the clients.

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    Supervisor • Saudi Arabia