IT Manager

Overview

IT Manager role at Burjline Builders in the Kingdom of Saudi Arabia. This position is designed for a strategic and hands-on leader capable of managing complex IT environments, driving service excellence, ensuring compliance with local and international standards, and fostering a collaborative IT culture that supports business objectives while safeguarding the organization’s technology assets.

Duties and Responsibilities

• IT Service Management (ITSM) : Implement, oversee, and continuously improve internal IT services following ITIL 4 best practices and ISO 20000-1 : 2018 standards. Ensure that IT services meet or exceed defined Service Level Agreements (SLAs) and contribute to the organization’s strategic objectives. Consolidate and standardize IT services to address common business requirements, improving efficiency and consistency across all business units.
• Strategic IT Planning & Operations : Develop and execute an IT strategy aligned with the company’s business goals and local regulatory requirements in KSA. Lead high-level IT projects from planning through to successful delivery, ensuring projects are delivered on time, within scope, and within budget. Collaborate with business unit leaders to align IT initiatives with overall business objectives and to support digital transformation efforts.
• Vendor and Partner Management : Oversee vendor selection, contract negotiations, and performance management to ensure that external services meet quality and regulatory standards. Work closely with the procurement department to ensure that all technology solutions support both operational needs and IT security requirements.
• Risk Management and Compliance : Collaborate with corporate risk management and IT security teams to identify, assess, and mitigate risks associated with IT infrastructure and operations. Ensure internal IT services comply with local regulations (e.g., any applicable NCA directives) and industry standards, as well as internal security policies. Maintain documentation and reporting mechanisms for internal audits and regulatory compliance reviews.
• Operational Leadership and Continuous Improvement : Lead the day-to-day management of the IT team, fostering a culture of collaboration, accountability, and continuous improvement. Implement and monitor key performance indicators (KPIs) to measure IT service performance and drive improvements in IT processes. Oversee IT incident management, including disaster recovery and business continuity planning, to ensure minimal disruption during IT emergencies.
• Stakeholder Communication : Provide regular progress updates, performance reports, and risk assessments to senior management and relevant stakeholders. Serve as the primary point of contact for IT-related issues, ensuring prompt resolution and effective communication across the organization.

Requirements

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