L2 Application Support

We are looking for an experienced L2 Application Support professional to be based in Riyadh . The ideal candidate will have strong expertise in supporting B2B applications, API banking services, CBS (Finacle), and payment gateway systems. This role requires strong problem-solving skills and the ability to ensure smooth application performance while collaborating with cross-functional teams.

Overview

The role focuses on delivering high-quality application support for B2B services, APIs, and payment platforms, with an emphasis on reliable incident management and cross-team collaboration.

Responsibilities

• Provide L2 application support for B2B applications, API banking services, CBS (Finacle), and payment gateway systems.
• Diagnose and resolve complex technical issues, escalating as needed and ensuring timely incident updates.
• Collaborate with cross-functional teams (development, infrastructure, and product) to maintain and improve application performance.
• Assist with monitoring, alerting, and incident management processes to minimize service impact.
• Communicate effectively with technical and non-technical stakeholders to articulate issues and resolutions.

Qualifications

Employment details

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