Call Center Agent

Attend and manage formal calls and provide accurate and concise information without any delay. Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives Explain all the essential details of the organization's products and services to captivate the customer's attention. Contribute to the company's growth by improving the number of connections using pleasant and informative conversations. Back up all the call history details by effectively utilizing the company's call center database. Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays. Skills Prior exposure to working in a call center or customer service support profile. Adept in handling different functions of the telephone along with fluent spoken skills. Adroit multi-tasker with an ability to note important pointers while attending a vital customer call. Good computer skills. Smart communicator with the potential to elaborate practical advantages of the company's products. Flexibility and openness to innovation and improvement.

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