Onboarding Engineer

We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM / Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.

Key Responsibilities

• Client Onboarding & Implementation : Lead the technical onboarding process for new customers, from initial kick‑off to full operational status. Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake. Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.
• System Administration & Troubleshooting : Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems. Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS‑level issues that impede data collection. Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency.
• Security Advisory & Customer Success : Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture. Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding.

Benefits & Culture

Experience

Technical Skills

Soft Skills

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