Workshop Supervisor – responsible for organizing and overseeing workshop work ensuring efficient and cost‑effective operations, maintaining safety standards, and delivering field service to customers.
Key Accountabilities
- Minimize rental equipment downtime and properly control repair and maintenance costs.
- Maintain workshop housekeeping, ensuring a clean, tidy, and safe work environment.
- Quality control : Inspect, diagnose faults and ensure high‑standard repairs meeting customers’ expectations.
- Parts reusability : Follow manufacturer guidelines to replace only necessary parts.
- Quotations : Ensure timely receipt, review and approval of quotations for internal / local repairs.
- Training : Assess staff training needs, recommending programs to maximize productivity.
- Foster a participative culture, encouraging personnel to contribute to a lively, flexible and responsive workforce.
- Tooling : Maintain and locate existing tooling to maximize utilization.
- Budget : Assist in setting the departmental budget and control expenses to minimize costs.
- Provide prompt and efficient field response.
- Meet or exceed customer expectations at all times.
- 24 / 7 service response with an emergency back‑up.
- Implement company and safety rules at all times.
- Ensure subordinates’ safety, ensuring compliance with safety policies, procedures and practices.
- Be responsible for the health, safety and welfare of employees and visitors in the workshop.
Knowledge, Skills and Aptitude
Educational Qualifications and Certifications : University Degree in Engineering (B.Sc. Mechanical or Electrical).Knowledge : Ability to shoulder responsibility and enforce a results‑oriented work culture.Language Skills : Arabic desirable, English essential.Experience : Minimum 5 years as a skilled engineer plus 3 years supervising in a Caterpillar dealership workshop.Seniority level
Mid‑Senior Level
Employment type
Full‑time
Job function
Customer Service
Industries
Utilities, Electric Power Generation, Alternative Dispute Resolution
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