Front Desk Agent

Job Description

Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accurately document and update records in required systems

Follow up in a timely manner to ensure customer satisfaction

Understand all programs, systems, and procedures necessary to perform job effectively

Where applicable, communicate with customers to attempt to bring resolution

Communicate feedback and progress to management

Maintain diplomacy and tact when dealing with upset or escalated calls

Escalate customer complaints and / or calls through the appropriate channels to management

Provide feedback to management concerning possible problems or areas of improvement

Make recommendations to implement improved processes

Perform other duties as assigned by management

Mail room function – Notification and keeping records of sent and received mails and packages

Qualifications

Ability to maintain the highest level of confidentiality

Proficient personal computer skills, including Microsoft Office

Excellent interpersonal, written, and oral communication skills

Ability to work in a team fostered environment

Ability to work in a multi-tasked environment

Ability to prioritize and organize work

Ability to adapt to a flexible schedule

Worker Type Employee

Job Type Regular

EEO Statement At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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