Guest Service Agent

Guest Service Agent

role at

Hilton

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Overview As a Guest Service Agent, you will serve on the Front Office Team, providing services that contribute to an exceptional guest experience from check-in through check-out and completing audits, as required. You will influence the first impressions of our Guests by performing the following tasks to the highest standards :

Responsibilities

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required

Keep the Guest Service Manager fully informed of relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

Qualifications

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Calm, efficient, and organized with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency

Advantageous capabilities

Previous experience in cash handling

Front Office / Concierge experience in the hotel, leisure, and / or entertainment sectors

Conflict resolution experience

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day.

Work Locations Double Tree by Hilton Riyadh Financial District

Schedule Full-time

Brand Doubletree by Hilton

Job Guest Services, Operations, and Front Office

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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