Description
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?
Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle‑mile businesses during a transformational time.
Account Manager (Delivery Partner Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.
Key Job Responsibilities
- Partner with 25-30 DSP owners across the Kingdom of Saudi Arabia, including entrepreneurs with no background in logistics or seasoned logistics carriers.
- Work closely with a portfolio of owners at different stages to set strategy, drive accountability and engagement, and track key performance metrics.
- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
- Analyze problems, discover insights, deliver recommendations and drive change internally and externally.
- Collaborate with partners across various internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health teams.
- Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two‑way feedback channels with OTR teams, DSPs, and WW / EU Product and strategy.
- Required to work flexibly and travel between multiple sites to engage business owners weekly.
A day in the life
Safety : Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.Performance : Guide owners as they scale their business and manage operational issues, ensuring resources in place to ramp up operations and prepare for peak period.Performance : Support owners as they onboard to the program and prepare to launch (net new launch only).Performance : Coach and ensure effective upskilling and utilisation of AMZL tools.Performance : Deep dive to identify customer metric improvement opportunities.Performance : Champion consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.Performance : Coaching business owners to run compliant, safe and high‑performing companies (SLS metric deep dive).Experience : Identify workflow inefficiencies and implement operational improvements at the network level to improve DSP owner experience.Experience : Develop the relationship between Amazon and DSP partners (DSP sentiment improvements).Experience : Communicate alignment to DSP business owners following close collaboration with OTR partners.Be the voice of the DSP within and represent them within the AMZL business.Experience : Improve driver standards to protect brand image.Capacity Management : Work with DSPs to deliver effective ramp plans and pipeline goals ensuring driver supply meets peak volume demands.Basic Qualifications
Bachelor’s degreeExperience analyzing data and best practices to assess performance drivers5+ years of Supply Chain, Product Management, Program Management experiencePreferred Qualifications
3+ years of client or vendor facing roles with a focus in relationship management and negotiation skillsExperience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insightsMBAOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.
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