Talent Acquisition Manager (CX)

About the Role We are looking for a driven, data-oriented, and delivery-focused Talent Acquisition Manager to lead CX hiring operations in Saudi Arabia.

This role is all about execution excellence — ensuring the team consistently delivers against ambitious hiring targets while maintaining quality, process discipline, and speed. Reporting to the Head of Talent Acquisition (CX), this person will oversee a team of recruiters and coordinators, manage day-to-day delivery, and continuously improve how we source, screen, and hire across one of the company’s fastest-growing markets.

This is a role for someone who thrives on structure, accountability, and measurable impact — a leader who can translate data into action and energy into results.

Key Responsibilities

Drive Hiring Delivery in KSA

Lead the execution of high-volume CX hiring in Saudi Arabia, ensuring daily and weekly targets are consistently achieved.

Manage recruiter productivity and team performance with clear KPIs, dashboards, and regular reporting.

Collaborate with CX operations and workforce planning to align hiring output with business demand.

Ensure hiring quality through consistent application of screening, assessment, and evaluation standards.

Lead, Coach, and Motivate the TA Team

Manage a growing team of recruiters and coordinators, setting clear expectations and maintaining high morale through demanding cycles.

Provide training, ongoing feedback, and career development to build recruiter capability.

Reinforce a culture of accountability, collaboration, and continuous improvement.

Process & Performance Optimization

Analyze performance metrics to identify bottlenecks and opportunities for improvement across the full hiring funnel.

Introduce smarter, faster ways of working — from better candidate pipelines to automation and process refinement.

Work closely with the Head of TA to refine tools, systems, and reporting standards that scale with growth.

Data-Driven Decision Making

Own reporting accuracy and performance visibility for KSA CX hiring.

Use analytics to guide recruiter prioritization, forecast delivery, and spot risks early.

Track conversion rates, recruiter load, time-to-fill, and quality-of-hire metrics to continuously improve outcomes.

Collaboration & Stakeholder Management

Partner with CX operations and workforce planning to ensure aligned headcount forecasts and hiring timelines.

Work cross-functionally with HR, onboarding, and systems teams to ensure a seamless candidate-to-employee transition.

Serve as the point of contact for KSA-specific hiring escalations and business updates.

About You

Experienced TA Manager or Senior Lead with a track record in high-volume recruitment (preferably CX or Operations).

Strong people leader who can drive both performance and engagement across a fast-paced, metrics-driven team.

Analytical and process-minded — able to turn data into operational decisions and consistent improvement.

Comfortable managing daily delivery metrics and escalating when targets are at risk.

Adaptable, hands-on, and detail-oriented — willing to dive into the data and the process when needed.

Based in Saudi Arabia, with deep understanding of the local market and hiring nuances.

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