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Customer Service Representative / Tamheer

H. M. Al Rugaib & Sons Trading Co. - شركة حمد محمد الرقيب و أولاده التجاريةDammam, Eastern Province, Saudi Arabia

30+ days ago

Job description

Overview

نظرة عامة على الوظيفة

تقديم خدمة عملاء متميزة من خلال مساعدة العملاء في شكاواهم واستفساراتهم، وتزويدهم بالمعلومات المتعلقة بالمنتجات والخدمات، ومعالجة الطلبات من خلال توضيح المنتجات والإجابة على الأسئلة المتعلقة بها، بالإضافة إلى تصعيد الشكاوى عبر قنوات تواصل مختلفة عند الحاجة. يتطلب هذا الدور التحلي بالصبر والاحترافية والقدرة على استخدام الحاسب الآلي، مع المحافظة على الهدوء عند التعامل مع العملاء غير الراضين.

Responsibilities

الحفاظ على أسلوب إيجابي ومتعاطف واحترافي مع العملاء في جميع الأوقات.
الرد على استفسارات العملاء بشكل سريع وفعال.
التواصل مع العملاء عبر قنوات مختلفة.
ضمان رضا العملاء وتقديم الدعم الاحترافي لهم.

Requirements

درجة البكالوريوس في تخصص ذي صلة بالأعمال.

إتقان اللغة الإنجليزية تحدثًا وكتابة.

حديث تخرج (لا يُشترط وجود خبرة سابقة).

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Customer Service Representative • Dammam, Eastern Province, Saudi Arabia

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