This job offer is not available in your country.

Spa Receptionist

Hyatt Hotels CorporationSaudi Arabia

15 days ago

Job description

Overview

The Spa Receptionist at Life in Balance Spa, Miraval The Red Sea, is the first point of contact for guests seeking a transformative wellness experience. This role ensures smooth and efficient spa operations by providing exceptional customer service and maintaining a welcoming, calming environment. The Spa Receptionist will be knowledgeable about all spa treatments, retail products, and services offered throughout the resort, and will contribute to the guest experience through mindful upselling and cross-selling aligned with guest needs.

Key Responsibilities

Guest Reception & Support :

Greet and welcome guests with warmth and professionalism, offering information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea.

Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services.

Provide guests with detailed information about retail products used in treatments and offer recommendations based on personal preferences.

Ensure a seamless check-in and check-out process, manage payments, and assist with guest inquiries.

Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from arrival.

Assist in tracking guest preferences to ensure their needs and experiences are consistently met.

Operational Support & Flexibility :

Support daily operations of Life in Balance Spa, ensuring the reception area is well-organized and efficient.

Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, aligning with Miraval’s mindful living and holistic wellness commitment.

Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of spa and wellness areas.

Be flexible and adapt to guest flow and operational needs across all resort areas to support a seamless guest experience.

Cashiering, Reporting & Inventory :

Handle guest transactions (cash, card, POS) with accuracy and professionalism.

Complete end-of-day reports, handovers, and daily financial summaries per resort procedures.

Assist with inventory checks and stock management of wellness and retail items at the reception area.

Monitor and record retail sales, updating systems and communicating stock needs as required.

Revenue Generation & Upselling :

Maximize revenue by mindfully upselling and cross-selling retail products, spa services, fitness programs, and wellness offerings.

Inform guests about additional services such as personal training, fitness classes, spa upgrades, and present them as part of a holistic wellness experience.

Promote retail products used in treatments and recommend products based on guest preferences, needs, and wellness goals.

Ensure upselling and cross-selling are done in a thoughtful, guest-focused manner aligned with guests’ wellness objectives.

Guest Engagement & Emotional Connection :

Build positive relationships with guests, ensuring interactions are attentive, welcoming, and personalized to their wellness journey.

Provide emotional support with mindful, calming interactions, creating a sense of peace for guests before and after spa experiences.

Inform guests of all wellness programs, including fitness classes, spa treatments, and additional Miraval offerings.

Help guests feel comfortable and empowered, supporting their wellness goals at Miraval The Red Sea.

Collaborate with spa therapists, fitness instructors, and wellness professionals to ensure a seamless, integrated guest experience across the resort.

Communicate with the Head of Scheduling and spa team regarding guest feedback, bookings, and operational needs to improve service delivery.

Contribute to a supportive team environment where all members feel empowered to contribute to the guest experience.

Administrative & Operational Excellence :

Manage guest appointments with accurate scheduling to reduce errors.

Assist with administrative duties such as guest record management, inventory tracking, and reporting related to bookings and sales.

Maintain an organized and efficient reception area; keep the space clean and welcoming for guests.

Ensure all spa treatments, wellness services, and retail products are accurately recorded in the system for smooth operations.

Qualifications

Minimum 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality setting.

Knowledge of retail products, including skincare and wellness items, with the ability to explain their benefits and incorporate them into spa treatments and guest recommendations.

Experience in booking systems and managing appointments efficiently.

Proficiency in English (Arabic a plus).

Strong customer service and communication skills, with a passion for wellness and mindfulness.

Experience with upselling and cross-selling services and retail products in a luxury setting.

Skills & Abilities

Exceptional communication skills to engage with guests and provide clear recommendations for treatments and retail products.

Strong organizational skills to manage multiple tasks and guest needs efficiently.

Ability to adapt to operational needs and support in different wellness centers as required.

Empathetic and responsive to guest needs, offering a mindful and supportive environment.

Ability to work collaboratively with the spa team, fitness instructors, and wellness professionals.

Proficiency with digital tools for scheduling, guest management, and communication.

Ability to model mindfulness and integrate it into daily interactions with guests and staff.

Miraval Arizona Resort and Spa | Tucson, AZ, US

Miraval Austin Resort and Spa | Austin, TX, US

Our family is always growing. Want to be in the know?

#J-18808-Ljbffr

Create a job alert for this search

Receptionist • Saudi Arabia

Related jobs

Promoted

Full Time Spa Consultant for a High Street Salon in Saudi Arabia.

Spa Staff.comSaudi Arabia

Full Time Spa Consultant for a High Street Salon in Saudi Arabia.Join to apply for the Full Time Spa Consultant for a High Street Salon in Saudi Arabia role at Spa Staff. Essential Qualifications : D...Show moreLast updated: 26 days ago

Promoted

Full Time Treatment Manager / Spa Trainer for a 5 Star Hotel Spa in Saudi Arabia.

Spa Staff.comSaudi Arabia

Full Time Treatment Manager / Spa Trainer for a 5 Star Hotel Spa in Saudi Arabia.Full Time Treatment Manager / Spa Trainer for a 5 Star Hotel Spa in Saudi Arabia. Minimum experience required : over 1...Show moreLast updated: 25 days ago

Promoted
New!

Health Club & Spa Attendant (Locker, Fitness, Pool & Beach, Facilities Attendant) Four Seasons [...]

Four Seasons Hotels and ResortsSaudi Arabia

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...Show moreLast updated: 2 hours ago

Promoted

Assistant Manager

Spa Staff.comSaudi Arabia

Minimum experience required : over 5 years.Salary : Negotiable based skills and experience.We are looking for an experienced and motivated Spa Supervisor to lead and support our team of therapists an...Show moreLast updated: 21 days ago

Promoted

Full Time Massage Therapist for a 5 Star Hotel Spa in Saudi Arabia.

Spa Staff.comSaudi Arabia

Full Time Massage Therapist for a 5 Star Hotel Spa in Saudi Arabia.We are one of the well-known massage and wellness centers in the Kingdom, operating under a distinguished and reputable brand in t...Show moreLast updated: 26 days ago

Promoted

Front Office Receptionist

AccorSaudi Arabia

Register and process check-in for all arrivals.Handle guest check-outs efficiently and professionally.Update guest information into the computer after a complete check-in.Accountable for cashiering...Show moreLast updated: 30+ days ago

Promoted

Pool Technician – Four Seasons Resort and Residences Red Sea, Saudi Arabia

Four Seasons Hotels & Resorts, Saudi ArabiaSaudi Arabia

Pool Technician – Four Seasons Resort and Residences Red Sea, Saudi Arabia.Join to apply for the Pool Technician – Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hote...Show moreLast updated: 3 days ago

Promoted
New!

Spa Therapist - Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia

Four Seasons Hotels and ResortsSaudi Arabia

Promoted

SPA Therapist jobs in Saudi Arabia

Newspaper WordPressSaudi Arabia

Red Sea Global (RSG) is a leading developer of luxury tourism destinations along Saudi Arabia’s pristine Red Sea coast.Known for creating sustainable resorts and world-class hospitality experiences...Show moreLast updated: 30+ days ago

Promoted

Full Time Spa Consultant for a 5 Star Hotel Spa in Saudi Arabia.

Spa Staff.comSaudi Arabia

Full Time Spa Consultant for a 5 Star Hotel Spa in Saudi Arabia.Full Time Spa Consultant for a 5 Star Hotel Spa in Saudi Arabia. Negotiable based on skills and experience.Degree, Sports Massage Cert...Show moreLast updated: 30+ days ago

Promoted

Front Desk Receptionist

Four Seasons Hotels and ResortsSaudi Arabia

Promoted

Full Time Massage Therapist for a Health Club in Saudi Arabia.

Spa Staff.comSaudi Arabia

Full Time Massage Therapist for a Health Club in Saudi Arabia.Full Time Massage Therapist role at Spa Staff.Minimum experience required : over 5 years. Skills : Deep Tissue Massage, Lymphatic Drainage...Show moreLast updated: 30+ days ago

Promoted

SPA Therapist

St. RegisSaudi Arabia

POSITION SUMMARY : Provide massage services to guests using props and / or products.Provide body treatments to guests using body scrubs, wraps, and / or hydrotherapy. Assess guest needs and inquire about...Show moreLast updated: 5 days ago

Promoted

Front Office Receptionist - Four Seasons Resort at The Red Sea, Saudi Arabia

Four Seasons Hotels & Resorts, Saudi ArabiaSaudi Arabia

Front Office Receptionist - Four Seasons Resort at The Red Sea, Saudi Arabia.Front Office Receptionist - Four Seasons Resort at The Red Sea, Saudi Arabia. Four Seasons Hotels & Resorts, Saudi Arabia...Show moreLast updated: 30+ days ago

Promoted

Guest Experience Expert (Receptionist- Saudi Nationality)

Le MeridienSaudi Arabia

Our jobs aren’t just about giving guests a smooth check-in and check-out.Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to del...Show moreLast updated: 5 days ago

Promoted

Front Desk Receptionist – Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia

Four Seasons Hotels and ResortsSaudi Arabia

Promoted
New!

Spa Receptionist - Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia

Four Seasons Hotels and ResortsSaudi Arabia

Promoted

Receptionist

Saudi Arabian Marketing and Agencies Co. (SAMACO)Saudi Arabia

Greet and welcome guests as soon as they arrive at the office.Direct visitors to the appropriate person and office.Ensure the reception area is tidy and presentable, with all necessary stationery a...Show moreLast updated: 21 days ago