Enterprise Solutions Manager – Technology Managed Services

Overview Enterprise Solutions Manager – Technology Managed Services | Riyadh, Saudi Arabia

PwC is a network of firms delivering assurance, tax and advisory services across 152 countries. PwC Middle East employs over 10,000 people across 12 countries. The role focuses on designing, packaging and managing end‑to‑end technology managed services offerings across cloud, IT service management, security, infrastructure and applications, ensuring solutions are technically sound, cost‑effective, and aligned with client outcomes.

Role Summary The Enterprise Solutions Manager supports the Enterprise Architect in

designing, packaging, and managing end-to-end technology managed services offerings

across cloud, IT service management, security, infrastructure, and applications. This role ensures proposed solutions are

technically sound, cost-effective, and aligned with client outcomes , while enabling delivery teams to operate efficiently under defined SLAs / XLAs.

Key Responsibilities

Solution Development

Support the Enterprise Architect in designing integrated managed services solutions across

Cloud (IaaS, PaaS, SaaS) , ITSM, Digital Workplace, Cybersecurity, Data & AI, Applications (SAP, Oracle, Microsoft), and Network / Infrastructure.

Prepare

high-level and detailed solution designs , service catalogs, and technical scope documents for proposals and RFPs.

Develop cost models and

TCO / ROI

justifications with guidance from architecture and finance teams.

Pre-Sales & Proposal Support

Contribute to

RFP responses , technical sections, and presentations.

Engage with clients to gather requirements, clarify scope, and translate business needs into service capabilities.

Assist in vendor and technology assessments to recommend the right stack for each deal.

Technology & Service Integration

Coordinate with tower leads (Cloud, Security, Apps, Infrastructure) to ensure

solutions are integrated, scalable, and compliant .

Document

handover packages

for delivery teams, ensuring smooth transition from design to operations.

Support

automation, AIOps, FinOps , and continuous improvement initiatives within the managed services model.

Governance & Standards

Help maintain

solutioning standards, templates, and frameworks

to ensure repeatable, quality offerings.

Track emerging technologies (e.g., Agentic AI, cloud-native services) and recommend their inclusion in the portfolio.

Qualifications & Skills

Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s a plus).

Strong understanding of

ITIL-based service models

and

managed services frameworks .

Solid knowledge across

Cloud (AWS / Azure / GCP), ITSM, Security Operations, Application Platforms, and Digital Workplace .

Familiarity with

TCO / ROI modeling, automation frameworks (AIOps / FinOps) , and multi‑vendor ecosystems.

Strong

communication and client-facing skills ; able to work with technical and business stakeholders.

Certifications such as

ITIL, Cloud Architect (AWS / Azure / GCP)

and

TOGAF

are advantageous.

Experience

Minimum :

10–15 years of experience in IT solution design, service management, or technology pre-sales.

Additional Information

Location : Riyadh, Saudi Arabia

Employment type : Full-time

Industry / Sector : Professional Services

Specialism : Managed Services

Line of Service : Internal Firm Services

Note : This description reflects core responsibilities and qualifications for the Enterprise Solutions Manager role within PwC’s Technology Managed Services. All other content unrelated to the role has been removed to improve clarity and focus.

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