Client Relations Officer
Saddik & Mohamed Attar Co.Riyadh, Riyadh Region, Saudi Arabia3 days ago
Job descriptionHigh School degree – Bachelor degree is a plus. 1-3 years’ experience in a similar role. Familiarity with SAP software is preferable. Excellent interpersonal skills, verbal and written communication skills. Excellent computer proficiency (MS Office – Word, Excel and Outlook). Must be able to work under pressure. Integrity, and maintain confidentiality. Dealing with Finance Department. Liaisons daily with the Service Center technicians. Act as a communication point between clients and other internal stakeholders.
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Direct message the job poster from Saddik & Mohamed Attar Co.
As the first point of contact for clients, you will be responsible for ensuring outstanding customer service.
Key Responsibilities
- Ensure watches are received from the client efficiently and professionally as per the guidelines.
- Ensure job orders are opened accurately and efficiently.
- Get the client’s approval on the price before starting maintenance and handle negotiation with them.
- Follow up with the Senior Watchmaker during service to ensure timely delivery of the watch.
- Prepare invoices and collect them before delivery.
- Ensure that the watch is delivered to the client in accordance with company guidelines.
- Prepare required reports, logs, and documents for the Service Center manager.
Required Knowledge, Qualifications & Experience
Job Context
Job holder will operate the work from the office.
Communications & Working Relationships
Additional Information
Limited to task-related decisions.
Deal with customer complaints in alignment with the Service Center Manager.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Customer Service
Industry
Hospitality
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Officer • Riyadh, Riyadh Region, Saudi Arabia
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