Client Relations Officer

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Direct message the job poster from Saddik & Mohamed Attar Co.

As the first point of contact for clients, you will be responsible for ensuring outstanding customer service.

Key Responsibilities

Ensure watches are received from the client efficiently and professionally as per the guidelines.

Ensure job orders are opened accurately and efficiently.

Get the client’s approval on the price before starting maintenance and handle negotiation with them.

Follow up with the Senior Watchmaker during service to ensure timely delivery of the watch.

Prepare invoices and collect them before delivery.

Ensure that the watch is delivered to the client in accordance with company guidelines.

Prepare required reports, logs, and documents for the Service Center manager.

Required Knowledge, Qualifications & Experience

High School degree – Bachelor degree is a plus.

1-3 years’ experience in a similar role.

Familiarity with SAP software is preferable.

Excellent interpersonal skills, verbal and written communication skills.

Excellent computer proficiency (MS Office – Word, Excel and Outlook).

Must be able to work under pressure.

Integrity, and maintain confidentiality.

Job Context Job holder will operate the work from the office.

Communications & Working Relationships

Dealing with Finance Department.

Liaisons daily with the Service Center technicians.

Act as a communication point between clients and other internal stakeholders.

Additional Information Limited to task-related decisions.

Deal with customer complaints in alignment with the Service Center Manager.

Seniority Level Associate

Employment Type Full-time

Job Function Customer Service

Industry Hospitality

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