Salon Receptionist

Responsibilities

• To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests
• To ensure the salon is ready at the start of each day and all bookings are checked in advance
• Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
• To make bookings smartly and to understand in detail of skills sets of each technician / stylist
• Record reservations and manage the appointment schedule
• Conduct confirmation calls
• To pamper and look after guests within the salon
• Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
• To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
• To ensure the smooth departure / checkout of all guests by conducting check in, check out and payment procedures
• Monitoring and record keeping of treatment timing of the technicians
• Assisting supervisor / manager in monitoring staff grooming and appearance
• Acquire and maintain an excellent working knowledge of the computer and booking system
• Create content, taking photographs, videos for company Social Media channels as per instructions from management
• Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
• Responsible for cash sales and following proper cash handling procedures
• Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
• Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
• Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials
• Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
• Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
• Monitor quality of the interior of salon, report any maintenance issues to the manager
• Effectively communicate with all employees within the salon and be of support to their roles
• Ensure the Hostess area is clean and presentable at all times
• Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals

General requirements

Minimum educational qualification(s)

Minimum work experience required

Languages required :

#J-18808-Ljbffr