Workforce Management Senior Mana

Overview

Join to apply for the Workforce Management Senior Manager role at Emdad By Elm. Key Responsibilities

Develop and manage forecasting models to predict contact volume and staffing needs Create and maintain staff schedules to ensure adequate coverage and service levels Monitor real-time contact center performance and make adjustments as necessary Analyze historical data to identify trends and improve forecasting accuracy Collaborate with other departments to understand business needs and align workforce plans Prepare and present regular reports on workforce performance and efficiency Implement and optimize WFM tools and systems Seniority level

Mid-Senior level Employment type

Full-time Job function

Human Resources and Strategy / Planning Industries

Human Resources Services and Outsourcing and Offshoring Consulting

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