Network Support Specialist

Job Description

Job Title : Network Support Specialist

Location : Saudi Arabia

Experience Required : Minimum 3 Years

Role Overview

The Network Support Specialist will be responsible for maintaining, troubleshooting, and optimizing the organization’s network infrastructure. The role demands strong problem-solving skills, the ability to respond quickly to technical issues, and ensuring minimal downtime for business operations. The specialist will work closely with IT teams, vendors, and end-users to deliver secure and reliable network performance in line with organizational requirements.

Key Responsibilities

Monitor, support, and maintain local and wide area networks (LAN / WAN), firewalls, routers, switches, and wireless infrastructure.

Diagnose, troubleshoot, and resolve network-related hardware, software, and connectivity issues.

Provide Level 1 and Level 2 technical support to end-users and escalate complex issues when required.

Configure and optimize network devices for performance, security, and reliability.

Ensure network security through implementation of firewalls, VPNs, and access controls.

Maintain and update network documentation, diagrams, and inventory records.

Collaborate with system administrators, application teams, and third-party vendors for issue resolution.

Implement network monitoring tools to proactively identify and mitigate potential issues.

Support periodic upgrades, migrations, and disaster recovery initiatives.

Stay updated with emerging network technologies and recommend improvements to existing infrastructure.

Essential Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.

Minimum of 3 years of hands-on experience in network support or administration.

Relevant certifications such as CCNA, CCNP, CompTIA Network+ , or equivalent are highly preferred.

Skills Required

Strong knowledge of TCP / IP, DNS, DHCP, routing, switching, and VLAN configuration.

Experience with firewalls, VPNs, IDS / IPS, and other network security technologies.

Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).

Proficiency in troubleshooting tools such as Wireshark or similar.

Good understanding of cloud networking concepts (AWS / Azure) is an advantage.

Strong communication, analytical, and problem-solving skills.

Ability to work independently as well as in a team-oriented environment.

Strong documentation and reporting skills.