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Customer Service Representative / Tamheer
H. M. Al Rugaib & Sons Trading Co. - شركة حمد محمد الرقيب و أولاده التجاريةAl-Hofuf, Eastern Province, Saudi Arabia3 days ago
Job descriptionدرجة البكالوريوس في تخصص ذي صلة بالأعمال. إتقان اللغة الإنجليزية تحدثًا وكتابة. حديث تخرج (لا يُشترط وجود خبرة سابقة).
Overview
نظرة عامة على الوظيفة : تقديم خدمة عملاء متميزة من خلال مساعدة العملاء في شكاواهم واستفساراتهم، وتزويدهم بالمعلومات المتعلقة بالمنتجات والخدمات، ومعالجة الطلبات من خلال توضيح المنتجات والإجابة على الأسئلة المتعلقة بها، بالإضافة إلى تصعيد الشكاوى عبر قنوات تواصل مختلفة عند الحاجة. يتطلب هذا الدور التحلي بالصبر والاحترافية والقدرة على استخدام الحاسب الآلي، مع المحافظة على الهدوء عند التعامل مع العملاء غير الراضين.
Responsibilities
- الحفاظ على أسلوب إيجابي ومتعاطف واحترافي مع العملاء في جميع الأوقات.
- الرد على استفسارات العملاء بشكل سريع وفعال.
- التواصل مع العملاء عبر قنوات مختلفة.
- ضمان رضا العملاء وتقديم الدعم الاحترافي لهم.
Requirements
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Customer Service Representative • Al-Hofuf, Eastern Province, Saudi Arabia
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