Retail Supervisor

The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

Key Accountabilities

Responsible for delivery of all pre‑agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions.

Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in the allocated area, whilst ensuring the delivery of best‑in‑class customer service across all stores.

Ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers and store teams whilst managing within SME Business plan.

Provide leadership, support and direction to the store teams that reflects the vision and strategic direction of SME.

Performance, Productivity & Results Management

Lead teams, translating area performance objectives into store sales and KPI targets.

Monitor, report on performance KPIs and identify areas, store and leadership improvements.

Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance of quality vs quantity when planning store schedules.

Show customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week.

Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer).

Implement agreed Sephora Retail priorities and drive commercial success.

Develop team, recruit, and identify talent with a focus to scale up and prepare potential Sephoraians for the next step of the career ladder.

Embrace OMNI retailing, implement agreed measures of success, and drive culture change in teams.

Management of Store Operations : Retail Operations

Back‑of‑house organization, compliant with all SEPHORA policies and procedures.

Monitor stock levels on all inventory items and conduct inventories on a timely basis, maintaining updated inventory records and conducting semi‑annual stocktake.

Be responsible for the measurement and effectiveness of all processes, providing timely, accurate and complete reports on the operating condition of the organization.

Recruit and develop exceptional people.

Optimize and oversee operations to ensure productivity and efficiency.

Ensure compliance with company’s policies and operational guidelines.

Store Merchandising And Standards

Ensure that SEPHORA’s merchandising concepts are set up and always maintained.

Maintain store standards of cleanliness and security.

Ensure key product launches and initiatives are fully supported.

Customer And People

Define, build and follow up on people development plans in partnership with training and education.

Maintain both fulfillment of leadership roles and general headcount through active succession planning, recruitment and following the right process.

Lead by example in driving service culture, conduct in‑store observations to monitor customer service levels and monitoring of customer service reports.

Gain awareness of market / customer trends in the retail industry and monitor local competitors; communicate findings back to Offer and Marketing Team where appropriate.

KPIs And Deliverables

Exceed monthly sales turnover vs agreed budget.

Meet pre‑agreed KPIs of conversion, ATV, UPT and Sephora Collection.

Customer measures – lead them to exceed CRM recruitment targets, CRM contribution and App sign‑ups.

Improve store productivity and efficiency through the implementation of Rotageek and back‑office modelling.

Shrinkage and the level of stock by store, meet company Audit results >

85%.

Deliver agreed company measures in both Happy App and LOvemeter >

80%.

Exceed agreed annual company employee satisfaction target.

Define, build and follow up on people development plans in partnership with training and education.

Brand And Culture

Develop, create and maintain a strong customer‑obsessed, brand‑focused environment for all frontline in everything they do.

Together with senior leaders continue to create a structured, analytical, commercially focused, engaging services culture.

Support the rollout of relevant retail projects.

Gatekeeper of retail communications and data to area and store teams.

Skills And Experience

Knowledge and experience in sales, service and commercial KPI environments focusing on, but not restricted to, conversion and average basket.

Proven leadership & management skills.

Commercial background and Saudi market awareness.

Comprehensive beauty industry knowledge, up to date on trends and latest products.

Competent in Microsoft Office, especially PowerPoint & Excel.

Excellent communication skills.

Flexibility, adaptability & creativity.

Minimum of 4‑6 years’ experience in sales, operations and / or services within the beauty / retail industry.

Personality

High achievement drive, ability, and desire to drive change, team‑player and confident to work alone.

Embraces change, seizes opportunities, leads from the front.

High level of energy, enthusiasm and motivation.

Fully understand the business needs and adapt to all requirements of a fast‑paced environment.

Can collaborate, connect and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.

Arabic & English is a must.

Valid driving license.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Sales and Business Development

Industries Retail, Personal Care Product Manufacturing, and Retail Luxury Goods and Jewelry

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