Desktop Engineer

Overview

HR Recruiter, IT Consultant & Industrial Psychologist. Support : Onsite, Monday to Friday, 9 AM to 5 PM. Languages : English + Local Language.

Responsibilities

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
• Minimum 5 years of relevant experience in a Desktop Support / IT Helpdesk role
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support
• Windows 11 Migration
• Hardware / Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI
• Asset Tracking / Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow)
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code : Business casual

Seniority level

Employment type

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