General Manager

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

This role will lead strategic planning, ensuring the successful opening and operation of the property. The role focuses on fostering a culture of excellence, diversity, and inclusion among staff while overseeing all aspects of the resort to deliver exceptional guest experiences, operational efficiency, and financial success.

Key Responsibilities

Pre-Opening

• Oversee all pre-opening operations, establishing policies, procedures, and protocols aligned with brand standards and regulatory requirements.
• Lead recruitment and training to build a skilled, motivated team.
• Design guest experience initiatives, including service protocols and feedback systems.
• Develop and manage budgets, forecasts, and financial plans to meet profitability goals.
• Create and execute marketing and sales strategies to drive awareness and demand ahead of launch.
• Ensure full compliance with legal, regulatory, and industry standards.
• Build relationships with local communities, supporting conservation and socio-economic development initiatives.

Post-Opening

Qualifications

Additional Information

Benefits, Rewards, Motivations : In recognition of your hard work and dedication, we offer :

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