Operations Coordinator

To ensure the smooth enablement and processing of customers’ shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account.

Responsibilities

• Receiving bookings from Customers to arrange shipments from the point of origin to the final delivery point.
• Instructing overseas partners to arrange shipments from the point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.
• Provide quotations to partners and customers.
• Communicate and update customers regularly on the status of their shipments.
• Request information from customers for the preparation & submission to the Customs system and delivery to the customer avoiding unnecessary delays.
• Negotiate the rates with partners, carriers, and local transporters to guarantee the best cost for customers’ inquiries.
• Create jobs in the operating systems.
• Liaise with Shipping lines, LCL operators, and service providers, arranging release, delivery, and payment of charges promptly.
• Resolve service failures, delays, or problems with partners, Shipping lines, LCL operators, and service providers to the satisfaction of the customer and the company.
• Update and maintain shipping line rates and customer schedules.
• Maintain and pass KPI service standards.
• Support the management, account managers / sales by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
• Work effectively with other team members to ensure good operating procedures and practice.

Qualifications

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