Operations Coordinator

To ensure the smooth enablement and processing of customers’ shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account. Responsibilities

Receiving bookings from Customers to arrange shipments from the point of origin to the final delivery point. Instructing overseas partners to arrange shipments from the point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly. Provide quotations to partners and customers. Communicate and update customers regularly on the status of their shipments. Request information from customers for the preparation & submission to the Customs system and delivery to the customer avoiding unnecessary delays. Negotiate the rates with partners, carriers, and local transporters to guarantee the best cost for customers’ inquiries. Create jobs in the operating systems. Liaise with Shipping lines, LCL operators, and service providers, arranging release, delivery, and payment of charges promptly. Resolve service failures, delays, or problems with partners, Shipping lines, LCL operators, and service providers to the satisfaction of the customer and the company. Update and maintain shipping line rates and customer schedules. Maintain and pass KPI service standards. Support the management, account managers / sales by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers. Work effectively with other team members to ensure good operating procedures and practice. Qualifications

Bachelor’s degree, preferably in a related study. Minimum 2-3 years working experience in Freight Forwarding. Proficient in Microsoft Office. Possesses operational knowledge of regulatory procedures and governmental requirements.

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