Operations Manager III, Sort Center

Overview

Purview of a Operations Manager. Manager-III, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience / business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She / he should be able to come up with process improvements drive them through completion.

Responsibilities

• Constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and / or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors / Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and / or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

Preferred Qualifications

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