Manager Infrastructure Services

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Manager Infrastructure Services

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Manager Infrastructure Services

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DXC Technology Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests Engage with clients to gather feedback, address basic concerns, and coordinate support Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution Maintain comprehensive service documentation, ensuring that all processes are well-documented and up to date Generate reports on service performance and client feedback for review and action Coordinate resources and schedules to ensure optimal service coverage

Responsibilities

Job Description :

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests Engage with clients to gather feedback, address basic concerns, and coordinate support Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution Maintain comprehensive service documentation, ensuring that all processes are well-documented and up to date Generate reports on service performance and client feedback for review and action Coordinate resources and schedules to ensure optimal service coverage

Basic Qualifications

Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role Proven experience in Service and Program Management Proficiencies in strategic planning, team leadership, and performance management Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

Advanced degree in a relevant field a plus Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus

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Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at DXC Technology by 2x Get notified about new Infrastructure Services Manager jobs in

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