Customer Success Specialist

We’re Hiring! – Customer Success Officer

Overview

The Customer Success Officer ensures a smooth and successful experience for clients and freelancers on the Passioneurs platform. The role focuses on daily monitoring of projects, messages, and proposals, reducing cancellations, increasing closure rates, and delivering accurate reports to support continuous improvement.

Key Responsibilities

• Review new projects daily and ensure clarity in descriptions and required skills.
• Analyze project cancellations and communicate with clients to reactivate when possible.
• Follow up on projects ready for closure and coordinate with clients to finalize them.
• Monitor communication between clients and freelancers, intervening when needed.
• Invite suitable freelancers to projects with no proposals.
• Communicate directly with clients daily to increase closure rates and encourage repeat purchases.
• Resolve freelancer issues and provide support for smooth workflows.
• Track and follow up on technical tickets with the development team.
• Prepare daily reports covering projects, messages, proposals, clients, tickets, and recommendations.
• Participate in daily stand-ups and regular weekly / monthly meetings.

How to Apply

Apply now and be part of building long-term client success with us!

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