Incident Manager - Onsite in Riyadh | 3-Month Durationriy

Job Title : Incident Manager

Location : Onsite in Riyadh

Duration : 3 Months

Job Description :

We are seeking an experienced Incident Manager to oversee and resolve incidents efficiently, ensuring minimal disruption to business services. This role requires strong leadership, process optimization, and coordination across multiple teams to enhance incident management effectiveness and maintain compliance with SLAs and KPIs.

Key Responsibilities :

• Manage end-to-end incident resolution, ensuring timely restoration of services.
• Lead and coordinate response efforts across multiple teams and stakeholders.
• Monitor, analyze, and improve incident management processes for efficiency and effectiveness.
• Ensure compliance with SLAs, KPIs, and industry best practices.
• Provide detailed incident reports, root cause analysis, and recommendations for prevention.
• Collaborate with technical teams, service desk, and business units to enhance incident response.
• Identify trends and implement proactive measures to reduce recurring incidents.

Qualifications & Skills :

This is a 3-month onsite contract position in Riyadh , requiring immediate availability.