Manager – Incident & Problem Management

Arthur Lawrence is urgently looking for a Manager – Incident & Problem Management for a client in Riyadh, KSA.

Kindly review the Job requirements below.

Your immediate application will enable us to place you successfully.

Must-Have : Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.

Proven track record in managing high-impact incidents and conducting detailed RCAs.

Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.

Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.

Ability to work in a 24 / 7 service environment and manage on-call support when needed.

Nice to Have Bachelor’s degree in Computer Science, Information Technology, or a related field.

ITIL Foundation / Intermediate / Expert Certification.

Experience in core banking systems, digital banking platforms, or payment gateways.

Familiarity with regulatory requirements and cybersecurity incident handling in the BFSI domain About Us : Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services.

Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

Acknowledgements from Industry Peers : Winner of Entrepreneur 360 Award (2019).

IAOP Award; Ranked in top 100 internationally.

Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest.

Growing companies of America.

Named one of the top ten fastest growing businesses in Houston in 2016.

Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

Our Seven Pillars : We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients : Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

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