IT Support Specialist

Overview

We are seeking a skilled

IT Support Specialist

to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance. Responsibilities

Providing technical support for Windows and macOS systems, with basic Linux troubleshooting Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems Ensuring SOC 2 compliance through security and operational best practices Troubleshooting software, hardware, and network issues Managing user accounts, passwords, and MFA settings Assisting with employee onboarding, device configuration, and training Configuring and managing firewalls and enterprise Wi-Fi networks Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy Qualifications

Essential

Proven experience with Windows and macOS administration (Linux familiarity is a plus) Hands-on experience with MDM platforms Knowledge of SOC 2 compliance requirements Strong troubleshooting skills for both hardware and software Experience configuring and managing enterprise Wi-Fi and firewall systems Excellent communication skills for providing user support and training Ability to work independently and handle multiple priorities Fluent Arabic & English speaker Preferred

Familiarity with identity and access management tools Experience with cloud-based collaboration tools Knowledge of network security best practices Benefits

Collaborative, growth-focused work environment Opportunity to work with modern IT tools and security standards Exposure to diverse operating systems and enterprise-level technologies Professional development in security compliance and infrastructure management Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting

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