IT Support Specialist

Overview

We are seeking a skilled IT Support Specialist to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

Responsibilities

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems
• Ensuring SOC 2 compliance through security and operational best practices
• Troubleshooting software, hardware, and network issues
• Managing user accounts, passwords, and MFA settings
• Assisting with employee onboarding, device configuration, and training
• Configuring and managing firewalls and enterprise Wi-Fi networks
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy

Qualifications

Essential

Preferred

Benefits

Seniority level

Employment type

Job function

Industries

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