Package Consultant – Microsoft Dynamics 365 Customer Engagement

Job Description

We are looking for a skilled Package Consultant – Microsoft Dynamics 365 Customer Engagement to help configure and optimize the system for client-specific business requirements. The ideal candidate will have experience with modules such as Field Service, Project Service, and Sales , along with familiarity with add-ons like Unified Service Desk .

Responsibilities :

Document business requirements and participate in solution design sessions

Create functional design documents to guide development and configuration

Configure and customize Dynamics 365 CE applications to meet business needs

Demonstrate out-of-the-box features and validate solutions against requirements

Collaborate with stakeholders throughout the project lifecycle, including user acceptance testing

Duration : 12 months

Working Model : Offshore / Onsite

Travel : N / A

Location : Saudi Arabia

Requirements

Key Skills & Experience :

Proven experience with Microsoft Dynamics 365 Customer Engagement

Strong understanding of business processes and CRM best practices

Ability to document requirements and create functional design documents

Excellent problem-solving, consulting, and stakeholder management skills