Spa Concierge

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Spa Concierge

role at

Rosewood AMAALA

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Rosewood AMAALA, an ultra-luxury wellness and lifestyle destination within Red Sea Global, is seeking gracious and service-oriented

Spa Concierges

to join our pre-opening team. Rooted in Rosewood’s philosophy of

A Sense of Place® , this role ensures every guest’s spa and wellness journey is seamless, personalized, and unforgettable. The ideal candidate will embody warmth, discretion, and professionalism, providing an elevated arrival-to-departure experience aligned with Rosewood’s standards of intuitive luxury.

Key Responsibilities

Welcome guests with genuine warmth and professionalism, creating a serene and memorable first impression.

Manage spa reservations, treatment scheduling, and guest preferences through efficient coordination and attention to detail.

Provide detailed information on spa treatments, wellness offerings, facilities, and retail products with in-depth product knowledge.

Anticipate guest needs and personalize each experience, ensuring smooth transitions throughout their spa journey.

Handle guest inquiries, special requests, and feedback with empathy and efficiency, ensuring complete satisfaction.

Maintain accurate records of bookings, guest profiles, and payment transactions following Rosewood standards and confidentiality policies.

Support therapists and the Spa management team with daily operations, ensuring readiness of treatment rooms, amenities, and guest flow.

Manage inventory of retail products, assist with merchandising, and promote products aligned with guest wellness goals.

Uphold the highest levels of cleanliness, organization, and presentation in all spa reception and waiting areas.

Adhere to KSA spa regulations, safety protocols, and Rosewood’s Forbes and LQA service benchmarks.

Qualifications & Experience

Minimum 2–3 years of experience in a luxury spa, wellness retreat, or five-star hospitality environment.

Strong knowledge of spa treatments, wellness philosophies, and guest service excellence.

Excellent communication, interpersonal, and organizational skills with a calm and composed demeanor.

Passionate about wellness, holistic living, and creating meaningful guest connections.

Fluent in English; additional languages (Arabic, Russian, Thai, or Mandarin) are an advantage.

Proficient in spa booking systems or PMS platforms (e.g., Book4Time, SpaSoft, Opera).

Previous experience in pre-opening or ultra-luxury brands preferred.

Seniority level Entry level

Employment type Full-time

Job function Other

Industries Hospitality

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