Spa Receptionist (Local only)

Responsibilities

• Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
• Organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
• Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities.
• Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
• Implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions.
• Implement and monitor a guest feedback system for spa guest departures.
• Organize and carry out all duties relating to any special arrangements for spa guests.
• Monitor and follow-up guest complaint return visits to achieve maximum guest satisfaction and provide feedback to the Spa Manager.
• Work in liaison with the Spa Manager on monthly GSS results.
• Entertain guests and VIPs, building relationships with them whilst encouraging repeat custom.
• Assist the spa reception with check-in and check-outs, aiding in the efficient flow of service.
• Update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times.
• Promote the spa and hotel facilities to all guests and visitors.
• Ensure the uniform provided is kept clean, presentable and in good condition, maintaining personal appearance and hygiene standards as a professional example for the team.

Requirements

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