Customer Service Representative

Overview

Operations Management | Account Management Yamm is dedicated to transforming the refund and return process using advanced technologies to make it quicker, clearer, and more efficient. By managing return processes from end to end, Yamm ensures a seamless, stress-free experience for both merchants and customers. This commitment boosts merchant customer confidence and loyalty. Role Description

This is a full-time on-site role for a Customer Service Representative located in Al Khobar. The Customer Service Representative will handle day-to-day tasks such as addressing customer inquiries, resolving issues, processing returns, and ensuring customer satisfaction. The role requires maintaining a high level of customer support and delivering excellent customer experiences consistently. Responsibilities

Address customer inquiries and resolve issues to ensure high levels of customer satisfaction Process returns and manage end-to-end return workflows Maintain a high level of customer support and deliver excellent customer experiences consistently Qualifications

Ability to ensure Customer Satisfaction and enhance Customer Experience Strong communication and interpersonal skills Ability to handle challenging situations with professionalism Excellent problem-solving abilities Flexibility and adaptability to changing needs and priorities What We Offer

A dynamic and supportive work environment where your contributions make real impact Opportunities for growth and career development in a fast-growing startup Hands-on experience with innovative technologies transforming e-commerce A collaborative team culture that values flexibility, adaptability, and initiative Employment Type

Full-time Location

Al Khobar, Eastern Province, Saudi Arabia

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