Noon Coordinator & CXD

Essential Qualifications & Skills

Monitor and update product listings, stock, pricing, and promotions.

Track daily orders, cancellations, and SLA compliance.

Liaise with vendors / logistics for timely replenishment and issue resolution.

Share weekly performance snapshots (OOS, delivery delays, warranty issues, returns).

Manage customer inquiries via call, WhatsApp, chat, or email.

Book, confirm, and follow up on service appointments.

Handle reschedules / cancellations quickly and professionally.

Escalate complaints and ensure timely closure.

Requirements

Strong Excel + Marketplace dashboard skills

1-2 years experience

Clear and empathetic communication (English, Arabic)

Ability to multitask across operations + customer-facing tasks

Problem-solving mindset, ownership-driven

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