Shop Manager - Etoile La Boutique

Our Shop Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional guest experience; and ensuring supporting the implementation of CRM, CX and other key customer and people initiatives in store.

Key Responsibilities :

• Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
• Drive eNPS through people experience initiatives and culture.
• Increase the revenue target of the store.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the HR Manager.
• Offer support to store staff during in-store events.
• Act as the key point of contact with back-office team.
• Ensure click and collect are conducted within SLAs.
• Ensure customer data is properly captured by the team in adherence to marketing team requirements.
• Promote loyalty program and ensure team knowledge about app offerings etc.
• Provide input to what’s working well, what’s not working well within the store.

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