OTR supervisor, Operation

Overview Job ID : | Souq.com for E-Commerce LLC

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an OTR Supervisor. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for guiding all delivery associates in safety, compliance.

Responsibilities

Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.

Track and monitor performance including on-road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.

Support standard work and safety programs.

Train new Delivery Associates on how to drive and operate the vehicles.

Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.

Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas.

Conduct weekly performance reviews with delivery partners.

Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.

Able to work 40 hours / week, and overtime as required.

Work a flexible schedule (weekends and / or overnight shifts).

Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours.

BASIC QUALIFICATIONS

Experience managing teams

Experience with planning, performance metrics, and process improvement

PREFERRED QUALIFICATIONS

Experience in logistics

Experience with data analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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