Director of IT Operations

Overview

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.

Responsibilities

• Leadership & Team Management : Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation’s objectives and foster a culture of continuous improvement.
• Infrastructure & IT Operations : Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
• Helpdesk & Support Services : Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
• Security & Access Management : Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
• Call Center Solutions : Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
• Vendor & Stakeholder Management : Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
• Budgeting & Reporting : Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Qualifications

Additional Information

Role Details

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