Netcool Engineer

Responsibilities

• Responsible for designing and architectural development for all the modules and providing generic and robust solution.
• Active participation in requirements understanding and implementing the design using BI tool within stipulated time.
• Conducting SIT and UAT of the implanted dashboard / report with business stakeholders.
• Involved in bug discussion session and explanation on the same.
• Following up for the sign off on the implementation done.
• Conducting training sessions for business users.
• Apply technical knowledge (e.g. SAP, Java, .NET) to solve application issues with moderate risk / complexity.
• With minimal supervision, integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers
• Works on problems / projects of moderately complex scope.
• Evaluates unique circumstances and makes recommendations.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Participate in customer and internal projects, including transformation.
• Contribute to projects from own responsibility area.
• Mentor less-experienced team members on specific areas within their technical authority.
• Resolve most technical incidents independently within technical area.
• Work with team members to resolve more complex or cross-technology incidents.
• Documents known errors and workarounds.
• Identify potential escalations and alert management proactively.
• Manage basic escalations with customer.
• Independently review, implement, and verify changes / solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility.
• Understand and escalate scope changes per change control process.
• Ensure Configuration Management Database (CMDB) entries are complete and accurate
• Apply GIZA SYSTEMS solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Provide continual improvement recommendations / direction setting and advice within work team.
• Balance internal needs against customer requirements and / or internal businesses / end user’s needs within defined parameters.
• Work as part of a team, which may be virtual, global, and / or multi-functional.
• Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
• Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
• Responsible for executing recovery actions
• Begin to proactively provide solutions to prevent problems from occurring in area of responsibility.

Skills

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