Accounts Receivable Manager

Overview

The Accounts Receivable Manager is responsible for managing critical AR processes within a large FMCG distribution organization, including collections, customer account reconciliations, trade claims, cash application, and reporting for assigned portfolios. The role ensures receivables are collected on time, accurately recorded, and compliant with company policies. Acting as a senior point of contact within the AR team, this position works closely with Finance, Sales, Credit Control, and principals to resolve issues, support cash flow, and drive process improvements that strengthen working capital management and customer relationships. Main Accountabilities

Ensure the Job Purpose happens Treat all customers, peers and colleagues with integrity and collaboration to ensure driving a high performance culture. Model the core values, develop and enhance use of the BCo Universal Competencies adhering to the lead-by ExAMPLE competencies Comply with all HR & Binzagr Company policies and procedures Comply with all Standard Operating Procedures and Service Level Agreements Operational Leadership

Take ownership of critical AR processes including collections, customer account reconciliation, claims handling, and cash application. Act as a senior point of contact within the AR team, providing guidance, problem-solving support, and mentoring to junior team members. Support the Head of Customer Finance & AR in driving efficiency and service excellence across AR activities. Collections & Customer Finance

Manage collection activities for assigned customer portfolios, ensuring timely follow-up and cash realization. Monitor receivable aging, highlight at-risk accounts, and escalate issues in line with defined protocols. Work closely with the Credit Control team on customer credit holds, limits, and temporary credit increases (TCIs). Account Reconciliation & Dispute Resolution

Ensure accurate reconciliation of customer accounts, matching invoices, payments, and open items. Investigate and resolve disputes in coordination with Sales, AP, and principals, minimizing delays to collection. Perform root-cause analysis and recommend improvements to reduce recurring reconciliation issues. Claims Management

Validate and process trade claims (shortages, damages, expiries, pricing disputes, promotional offers, returns) in line with policy. Track claim aging and coordinate with AP and suppliers for timely settlement. Escalate unresolved or disputed claims as needed to management. Cash Application & Controls

Ensure accurate and timely posting of customer payments in the ERP system (SAP ECC / S4HANA). Reconcile bank receipts against customer accounts and resolve unapplied cash issues. Maintain strong internal controls to prevent mispostings and audit exceptions. Reporting & Analysis

Prepare AR aging reports and DSO analysis for assigned portfolios. Highlight overdue accounts and collection risks to management. Support period-end close activities, cash flow forecasting, and audit requirements. Process & System Improvement

Contribute to the standardization and documentation of AR processes across customers and regions. Identify opportunities for process simplification, automation, and ERP / system enhancements. Actively support digital collections and reporting initiatives. Job Requirements

Bachelor’s degree in Accounting, Finance, or related field (mandatory); CA / CPA / ACCA is a requirement. Minimum 4-5 years of experience in AR management, preferably in FMCG or large distribution businesses. Proven experience managing teams across AR sub-functions. Hands-on experience with SAP (ECC or S / 4HANA) or similar ERP systems. Strong understanding of credit management, trade terms, and FMCG sales structures. Advanced Excel and reporting tool proficiency (Power BI a plus). Permanent SOCPA membership

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