Assistant Manager - Loyalty and Gift Cards

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Assistant Manager - Loyalty and Gift Cards

About the company :

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the job :

The role is responsible for overseeing the day‑to‑day operations of the company's gift card and loyalty programs. This role involves managing relationships with partners, ensuring seamless integration and execution of loyalty initiatives, and optimizing the performance of these programs to drive customer engagement and satisfaction.

Responsibilities :

Gift Card Administration :

• Serve as the primary liaison with gift card and loyalty partners, overseeing all operational, financial, and technical integrations.
• Lead financial reconciliation and reporting on gift card sales, redemptions, liabilities, and program KPIs.
• Negotiate contracts, terms, and agreements with vendors and retail partners to expand and optimize offerings.
• Maintain partnerships with vendors and retailers to expand the company’s gift card offerings.
• Oversee the distribution and sales management of digital gift cards.
• Coordinate with internal teams to ensure that gift card promotions and redemptions are effectively implemented across all channels.
• Monitor and report on gift card sales, redemptions, and other key performance indicators (KPIs) to track program success.
• Prepare regular reports on program performance, operational issues, and customer feedback to senior management.

Loyalty Strategy Administration :

Process Improvement :

Profile requirements :

Being you @ Almosafer :

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.

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