IT Support

Join to apply for the IT Support role at NICE ONE | نايس ون

Are you excited about providing outstanding IT support and eager to help teams stay productive and connected? Join us as an IT Support team member and play a key role in ensuring smooth technical operations at our company. We’re looking for candidates from all backgrounds who bring a proactive attitude and a passion for technology to deliver exceptional service in a collaborative environment.

Responsibilities

• Deliver responsive first- and second-line technical support to onsite and remote users, resolving hardware, software, and network issues efficiently.
• Monitor IT support requests through the helpdesk system, ensuring timely follow-up, resolution, and accurate documentation of incidents.
• Install, configure, and maintain desktops, laptops, printers, conferencing equipment, mobile devices, and approved business applications.
• Guide team members through setup and usage of IT systems, security features, and self-service resources to promote digital best practices.
• Escalate complex issues to the appropriate teams and track progress to resolution while keeping stakeholders informed.
• Support regular hardware / software inventory management, license tracking, and system updates to maintain reliable operations.
• Assist with onboarding / offboarding of team members : account creation, access permissions, and deployment of devices / systems.
• Champion IT security by reporting threats, educating users on safe practices, and participating in technology improvement initiatives.

Qualifications & Skills

Core Attributes

Career Development

How to Apply

Ready to make an impact by helping others leverage technology for success? Submit your resume and a brief note about your experience solving technical problems via our online careers portal. Tell us why you’re passionate about IT support and how you can contribute to our team’s mission. We’re excited to learn how your skills and commitment can support our company’s technology goals!

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Employment type

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