Credit Control & Outbound Supervisor

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We’re looking for a driven and experienced

Credit Control & Outbound Manager

to join our Customer Care leadership team. This is a pivotal role responsible for managing credit operations and leading outbound customer engagement strategies — directly supporting revenue growth, reducing bad debt, and enhancing the overall customer experience.

Key Responsibilities

Develop and enforce credit control policies and procedures

Monitor overdue payments and lead collection efforts

Analyze customer credit data and assess credit limits

Collaborate with Finance and Sales to resolve billing disputes

Prepare reports on delinquency trends and recovery performance

Drive strategies to minimize bad debt and improve cash flow

Lead the outbound customer care team

Manage campaigns for collections, promotions, and service updates

Track performance metrics and KPIs

Train and develop outbound staff

Optimize processes using CRM and outbound tools

Compliance & Governance

Ensure adherence to internal policies and regulatory standards

Conduct audits and recommend process improvements

Qualifications & Experience

Bachelor’s degree in Finance, Business Administration, or related field

7+ years of experience in credit control or collections, with 3+ years in a leadership role

Proven expertise in credit risk management and outbound operations

Strong leadership and negotiation skills

Telecom and CRM system experience is a plus

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