IT Manager

Our Culture :

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

Code of Conduct

At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.

Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.

Summary of the Role :

This IT Manager role is designed for a strategic and hands-on leader capable of managing complex IT environments in the Kingdom of Saudi Arabia. The successful candidate will drive service excellence, ensure compliance with both local and international standards, and foster a collaborative IT culture that supports business objectives while safeguarding the organization’s technology assets.

Duties and Responsibilities :

IT Service Management (ITSM) :

o Implement, oversee, and continuously improve internal IT services following ITIL 4 best practices and ISO 20000-1 : 2018 standards.

o Ensure that IT services meet or exceed defined Service Level Agreements (SLAs) and contribute to the organization’s strategic objectives.

o Consolidate and standardize IT services to address common business requirements, improving efficiency and consistency across all business units.

Strategic IT Planning & Operations :

o Develop and execute an IT strategy aligned with both the company’s business goals and local regulatory requirements in KSA.

o Lead high-level IT projects from planning through to successful delivery, ensuring projects are delivered on time, within scope, and within budget.

o Collaborate with business unit leaders to align IT initiatives with overall business objectives and to support digital transformation efforts.

Vendor and Partner Management :

o Oversee vendor selection, contract negotiations, and performance management to ensure that external services meet quality and regulatory standards.

o Work closely with the procurement department to ensure that all technology solutions support both operational needs and IT security requirements.

Risk Management and Compliance :

o Collaborate with corporate risk management and IT security teams to identify, assess, and mitigate risks associated with IT infrastructure and operations.

o Ensure internal IT services comply with local regulations (e.g., any applicable NCA directives) and industry standards, as well as internal security policies.

o Maintain documentation and reporting mechanisms for internal audits and regulatory compliance reviews.

Operational Leadership and Continuous Improvement :

o Lead the day-to-day management of the IT team, fostering a culture of collaboration, accountability, and continuous improvement.

o Implement and monitor key performance indicators (KPIs) to measure IT service performance and drive improvements in IT processes.

o Oversee IT incident management, including disaster recovery and business continuity planning, to ensure minimal disruption during IT emergencies.

Stakeholder Communication :

o Provide regular progress updates, performance reports, and risk assessments to senior management and relevant stakeholders.

o Serve as the primary point of contact for IT-related issues, ensuring prompt resolution and effective communication across the organization.

Requirements

Education :

o Bachelor’s degree in Computer Science, Information Technology, or a related field.

o A Master’s degree is preferred.

Experience :

o A minimum of 5 years’ experience in managing IT operations, with proven success in an IT leadership role.

o Prior experience working in or managing IT operations in the Kingdom of Saudi Arabia is highly desirable.

Technical & Process Expertise :

o Deep knowledge of IT service management frameworks such as ITIL 4 and quality standards like ISO 20000-1 : 2018.

o Familiarity with enterprise IT infrastructure, network management, system administration, and the integration of cybersecurity practices within IT operations.

o Understanding of local regulatory requirements in KSA (including any relevant NCA guidelines) and the ability to translate these into operational processes.

Certifications :

o ITIL 4 Foundation (or higher) certification is highly desirable.

o Additional certifications in project management (e.g., PMP) or IT service management are a plus.

Soft Skills :

o Excellent leadership, communication, and interpersonal skills, with the ability to manage cross-functional teams effectively.

o Strong analytical and problem-solving skills, with a focus on continuous improvement and proactive risk management.

o Fluency in English is required; proficiency in Arabic is highly advantageous given the local context.