Talent.com
Relocate to Malta Service Delivery Manager (Consulting/Big4)
Relocate to Malta Service Delivery Manager (Consulting/Big4)Black Pen Recruitment • Riyadh, Riyadh Province, Saudi Arabia
Relocate to Malta Service Delivery Manager (Consulting / Big4)

Relocate to Malta Service Delivery Manager (Consulting / Big4)

Black Pen Recruitment • Riyadh, Riyadh Province, Saudi Arabia
30+ days ago
Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    Create a job alert for this search

    Delivery Manager • Riyadh, Riyadh Province, Saudi Arabia

    Related jobs
    Service Delivery Manager

    Service Delivery Manager

    Master-Works • Riyadh, Riyadh Province, SA
    Quick Apply
    The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operation...Show more
    Last updated: 30+ days ago
    Service Delivery Manager - KSA

    Service Delivery Manager - KSA

    BBI • Riyadh, Saudi Arabia
    In your role, you'll lead the end-to-end delivery of data management projects, from proposal to execution.You'll be the bridge between clients and our internal teams, ensuring seamless communicatio...Show more
    Last updated: 30+ days ago • Promoted
    Service Sales Manager

    Service Sales Manager

    Hitachi Vantara Corporation • Riyadh, Riyadh Region, Saudi Arabia
    The opportunity to build and grow the responsible for the driving, implement, reporting and monitoring of the progress of the service sales strategy, developing trends for identifying and winning n...Show more
    Last updated: 30+ days ago • Promoted
    Roads Interface Director : Integration & Delivery Lead

    Roads Interface Director : Integration & Delivery Lead

    Qiddiya Investment Company • Riyadh, Riyadh Region, Saudi Arabia
    A leading investment firm in Saudi Arabia is seeking a skilled Interface Director to manage and coordinate essential project touchpoints within the Roads team. This role demands a minimum of 12 year...Show more
    Last updated: 4 days ago • Promoted
    Delivery Consultant - Migrations and Modernization, AWS Professional Services, ASEAN

    Delivery Consultant - Migrations and Modernization, AWS Professional Services, ASEAN

    Amazon • Riyadh, Riyadh Region, Saudi Arabia
    Delivery Consultant - Migrations and Modernization, AWS Professional Services, ASEAN.Job ID : | Amazon Web Services Malaysia SDN. The Amazon Web Services Professional Services (ProServe) team is se...Show more
    Last updated: 23 days ago • Promoted
    Senior Delivery Consultant - Application Architect, Application Migration, Modernization and Ma[...]

    Senior Delivery Consultant - Application Architect, Application Migration, Modernization and Ma[...]

    Amazon • Riyadh, Riyadh Region, Saudi Arabia
    Senior Delivery Consultant - Application Architect, Application Migration, Modernization and Management (AM3).Job ID : | AWS EMEA SARL (UK Branch). The Amazon Web Services Professional Services (Pr...Show more
    Last updated: 1 day ago • Promoted
    Cloud Migrations & Modernization Delivery Consultant

    Cloud Migrations & Modernization Delivery Consultant

    Amazon • Riyadh, Riyadh Region, Saudi Arabia
    A global cloud computing company in Riyadh is seeking an experienced Delivery Consultant to join their AWS Professional Services team. You will design and implement AWS solutions while collaborating...Show more
    Last updated: 3 days ago • Promoted
    IT Service Delivery Lead - Build & Optimize Services

    IT Service Delivery Lead - Build & Optimize Services

    Master-Works • Riyadh, Riyadh Region, Saudi Arabia
    Master Works is seeking a Service Delivery Manager to lead the setup and management of IT Managed Services delivery.This managerial role involves building operational workflows, maintaining client ...Show more
    Last updated: 6 days ago • Promoted
    MANAGER, IT SERVICES ADOPTION

    MANAGER, IT SERVICES ADOPTION

    alfanar • Riyadh, Riyadh Region, Saudi Arabia
    Lead the global strategy and execution of IT service adoption initiatives to ensure IT services are user-friendly, market-ready, and aligned with business needs. Drive ROI by implementing adoption s...Show more
    Last updated: 1 day ago • Promoted
    Relocate to Malta Service Delivery Manager (Consulting / Big 4)

    Relocate to Malta Service Delivery Manager (Consulting / Big 4)

    Black Pen Recruitment • Riyadh, Riyadh Province, Saudi Arabia
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show more
    Last updated: 30+ days ago • Promoted
    Manager, Delivery

    Manager, Delivery

    Olayancareer • Riyadh, Riyadh Region, Saudi Arabia
    Select how often (in days) to receive an alert : Create Alert.Enable strategy execution by planning and managing the division projects throughout its lifecycle underpinned by fit to purpose methodol...Show more
    Last updated: 30+ days ago • Promoted
    Manager, Delivery

    Manager, Delivery

    ABM • Riyadh, Riyadh Region, Saudi Arabia
    Enable strategy execution by planning and managing the division projects throughout its lifecycle underpinned by fit to purpose methodology. The job holder is also expected to manage the team, keep ...Show more
    Last updated: 1 day ago • Promoted
    Delivery Domain Hub Lead — Middle East

    Delivery Domain Hub Lead — Middle East

    Ericsson • Riyadh, Riyadh Region, Saudi Arabia
    A leading telecommunications company is seeking a Head of Delivery Domain Hub Middle East in Riyadh.This strategic role involves leading service delivery initiatives across the region, ensuring ope...Show more
    Last updated: 1 day ago • Promoted
    Customer Retention & Development Manager - Saudi Arabia

    Customer Retention & Development Manager - Saudi Arabia

    Expeditors • Riyadh, Riyadh Region, Saudi Arabia
    We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder.Global supply chain management is what we do, but at the heart of Expeditors you will find pro...Show more
    Last updated: 3 days ago • Promoted
    Senior Delivery Manager - Healthcare & Biometric(Relocation)

    Senior Delivery Manager - Healthcare & Biometric(Relocation)

    iCraft • Riyadh, Saudi Arabia
    Craft is looking for experts in Healthcare management systems, Identity management systems, and Biometric management systems to join a project with one of our customers in Saudi Arabia.We are looki...Show more
    Last updated: 5 days ago • Promoted
    Customer Projects Delivery Manager

    Customer Projects Delivery Manager

    Stryker Corporation • Riyadh, Riyadh Region, Saudi Arabia
    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to ...Show more
    Last updated: 6 days ago • Promoted
    Senior IT Service Delivery Manager

    Senior IT Service Delivery Manager

    Saudi Petroleum Services Polytechnic • Riyadh, Riyadh Region, Saudi Arabia
    AlasilaCX إلى توظيف مدير توظيف ذو خبرة مع خلفية قوية في تجربة العملاء ومعايير مركز الاتصال.Show more
    Last updated: 6 days ago • Promoted
    Delivery Practice Lead — Enterprise Cloud Transformation

    Delivery Practice Lead — Enterprise Cloud Transformation

    Amazon • Riyadh, Riyadh Region, Saudi Arabia
    A leading cloud service provider is seeking a Delivery Practice Manager to oversee a team supporting enterprise customers on transformative projects. The role requires extensive IT consulting experi...Show more
    Last updated: 3 days ago • Promoted