Operations Automation Specialist Riyadh, Riyadh, Saudi Arabia

Overview

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA empowers SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Responsibilities

• Analyze business processes to identify inefficiencies and recommend improvements to enhance performance and productivity.
• Assist in the planning and implementation of operational initiatives and performance monitoring tools.
• Provide training and support to teams on new or improved processes and tools.
• Prepare reports and dashboards to support data-driven decision-making and track operational KPIs.
• Support and maintain Zoho ERP modules (CRM, Creator, Desk, Projects, etc.) in line with business needs.
• Customize fields, layouts, and workflows, and build Deluge scripts to automate routine operations.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions within Zoho.
• Troubleshoot system issues, manage user access and permissions, and ensure system stability and data integrity.
• Assist in integrating Zoho with other tools using APIs and webhooks to streamline data flow and enhance functionality.
• Document system changes, automation logic, and configuration to ensure transparency and continuity.

Qualifications

Benefits

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