Senior Solution Sales Executive, CRM

Overview

Company Description : It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone. Responsibilities

The Solution Sales Executive will oversee market success of ServiceNow\'s CRM Solutions. You will lead engagement with assigned accounts and be responsible for creating new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will manage executive relationships for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will get to do in this role : Oversee development and growth of assigned accounts, including development and deployment of territory resources Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and / or territory Develop relationships with multiple C-suite personas across CRM products and CRM multi-workflow solutions Arrange and conduct initial Executive and CxO discussions and position meetings Collaborate with Solution Consulting and extended team to deliver demonstrations showcasing ServiceNow\'s CRM Workflows products and solutions, coordinating relationships as required Develop a clear roadmap and capabilities across clients and ServiceNow teams to promote an outstanding customer experience Be the trusted advisor to the customer by understanding their current and future Customer Engagement & Operations roadmap to drive the ServiceNow platform Own and lead CRM opportunities while collaborating with Core Sales Teams and other ServiceNow Solution Areas to deliver outcomes-based solutions Present our CRM Workflows offering to prospects, customers, partners and at industry events in partnership with assigned Account Executive and Solution Consultant Articulate customer success strategies to the field to standardize Platform presentations and value proposition Prospect qualification and development of new sales opportunities and ongoing revenue streams with limited support from inside sales Sales process management and opportunity closure Ongoing account management to ensure customer satisfaction and drive additional revenue streams Qualifications

To be successful in this role you have : Experience in leveraging or thinking about how to integrate AI into work processes, decision-making, or problem-solving Deep experience in solution sales, preferably within a CRM / Customer engagement / Customer Service Management / CX / CPaaS / CCaaS / SOM vendor An understanding of CRM, CX or CSM business processes Experience leading virtual or matrixed teams Ability to understand broad, macro-level business IT needs for a prospective client Extensive sales experience within complex software or platform solutions Deep industry knowledge of Retail, Automotive or Manufacturing Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-level relationships Able to thrive in a fast paced, growing, deadline-driven environment Willingness to go above and beyond to win in the market against stiff competition Ability to communicate complex issues in simple terms via written and oral media Ability to forge strong business relationships with customers and within the ServiceNow ecosystem Excellent communication and presentation skills Regional travel required; offices in Munich, Berlin, Dusseldorf and Frankfurt Fluency in Arabic and English Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

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